Order Processing Timeframes
CHRISTMAS, NEW YEAR'S & SALE ORDER PROCESSING
All Christmas, New Year's, and Sale orders have now been completed.
Standard Order Processing:
Up to 5 Business Days Post Order Date
Orders are processed Mon-Fri, excluding public holidays, and specifically outlined holiday break periods.
Orders may be processed sooner; however, please allow up to 5 business days post order date for orders to be processed.
Dusty processes all orders as fast as humanly possible.
Shipping Provider Delays: Providers may see delays within their services. Dusty Rose Essentials is not liable for the delays of these services.
Covid-19: DRE is not liable for any delays caused by or in relation to Covid-19. If staff isolation is necessary, then customers will be notified of a delay in order processing, and all impacted orders will be processed upon return.
Updates are regularly available via Facebook.
Shipping Guidelines
Paid rates provided at the checkout are via Australia Post, the shipping rate is calculated via a live feed of rates directly from Australia Post's system to DRE.
Free Shipping Australia Wide
Free Standard Shipping will be available as an option at the checkout during set shipping promotion periods. Free Standard Shipping is via a range of freight services selected by DRE at the time of booking.
During these periods, the Free Shipping option will automatically show at the checkout once the current minimum spend has been met. If you would prefer Express post or would like to add a signature on delivery, these options will still be present.
Signature On Delivery
Signature on Delivery is available as an option at the checkout.
Tracking
All orders are shipped with tracking. The tracking information is provided via email at the time of processing.
Please allow up to 48 hours for Australia Post, and up to 72 hours for alternative providers to update tracking advice within their system. Delays may occur.
Priority Order Processing
Priority Order Processing is available as an add-on option at the checkout when DRE is able to accommodate this service.
This service reduces the order processing timeframe to 2 business days post order date. Not including weekends or public holidays. The fee is charged as increased work hours are required to accommodate processing an order faster without impacting the processing timeframe of other orders. The fee does not contribute towards the free shipping threshold. Standard order processing is 5 business days post order date. This service includes the order processing timeframe only, freight providers' transit and delivery times are separate.
Transit Times (Australia)
Australia Post's transit times are generally 3 to 10 business days for standard post and 2 to 4 business days for express post.
Australia Post's transit times are generally 3 to 10 business days for standard post and 2 to 4 business days for express post.
Alternative freight services vary, their current transit times are displayed on their relevant websites and tracking portals.
Transit times are on top of order processing times and may vary during peak periods, state-specific, and or other events. DRE is not liable for freight provider delays.
Unavailability Of Products
Dusty Rose Essentials operates both online and in-store. On the rare occurrence that a product is unavailable to fulfil an online order, then that product value will be refunded.
Pre-Orders
All orders that include pre-order product(s) or a mix of pre-order and in-stock product(s) will be shipped once the pre-order product is received into stock and available for shipping.
Packaging
If you would like to learn about the packaging used at DRE
please see "Taking Care Of Nature" .
Order Changes
Some changes to orders may be possible prior to processing the order for shipping. If you notice that your shipping address is incorrect on your order, please contact DRE immediately to request the changes.
~Order ownership will be verified; any changes to orders can only be made by the person that placed the order.
~If your order is not yet processed, the correct address may be added to your order. Unfortunately, changes cannot be made once the order has been processed for shipping, or when the order is in transit.
~ For orders that are paid via PayPal, due to their policy, the ship-to address cannot be changed once payment is completed. In this instance, the order can be refunded and reordered with the correct details entered at the time of reordering.
To Note
DRE may ship with an alternative provider to that selected at the time of ordering where freight providers are experiencing significant delays in parcel pick up, as these delays can significantly impact DRE's order processing operations and extend the deliverable date to customers to an unsatisfactory degree. Under these circumstances, DRE will ship with Australia Post at no extra cost to the customer to ensure that the delivery process is as smooth as possible.