Order Processing Timeframes
Up to 5 Business Days Post Order Date
Orders are processed Mon-Fri, excluding public holidays.
Orders may be processed sooner, however, please allow up to 5 business days post order date for ALL orders to be processed.
Dusty processes all orders as fast as humanly possible. Updates are regularly available via Facebook.
ALL Shipping providers are currently seeing significant delays within their services. Both parcel collection and delivery time-frames are well outside of each services standard. Please be patient as these services progress with their workload, they are working with an extremely high volume of shipments and are doing the best that they can. Dusty Rose Essentials is not liable for the delays of these services.
- "AusPost Standard Post" and "AusPost Express Post" are via Australia Post, the shipping rate is calculated via a live feed of rates directly from their system to DRE.
- "Parcel Post" is offered via a range of other freight services selected by DRE at the time of booking for best suitability.
- "Aramex (formerly Fastway) is available to most addresses within Australia excluding P.O Boxes. Aramex may experience delays with parcel collection, parcels are generally collected within 24 to 72 hours of booking. DRE is not liable for freight provider delays.
- Sendle generally operate via Aramex in DRE's area, however, their provided rates are often different to that provided by Aramex. Please see Aramex above for information.
Free Shipping is via a range of freight services selected by DRE at the time of booking for best suitability. This option is available for orders of $150+.
The Free Shipping option will automatically show at the checkout once this minimum has been met. If you would prefer Express post or would like to add signature on delivery, these options will still be present.
Signature On Delivery
DRE understands that not all customers want or require a signature on delivery, so this has been made available as an add-on option in the cart. The fee for this service is $2.95. Where this option is not selected, DRE is not liable for parcels once tracking states delivered.
All orders are shipped with tracking. The tracking information is provided via email at the time of processing.
Please allow up to 48 hours for Australia Post, and up to 72 hours for alternative providers to update tracking advice within their system.
Australia Post's transit times are generally 3 to 10 business days for standard post and 2 to 4 business days for express post.
Alternative freight services vary, their current transit times are displayed on their relevant websites and tracking portals.
Transit times are on top of order processing times and may vary during peak periods, state-specific, and or lockdown events.
All orders that include pre-order product(s) or a mix of pre-order and in-stock product(s) will be shipped once the pre-order product is received into stock and available for shipping.
If you would like to learn about the packaging used at DRE
DRE may ship with an alternative provider to that selected at the time of ordering where freight providers are experiencing significant delays in parcel pick up, as these delays can significantly impact DRE's order processing operations. Under these circumstances DRE will ship with Australia Post at no extra cost to the customer.
Disclaimer: ALL products available on this website are sold as curios only.
Dusty Rose Essentials is not responsible for any misuse or outcome of any product.
No guarantee is offered for any outcome or result from the use of any product available on this website.
The information provided on this website is for educational purposes only and accuracy is not guaranteed. It does not replace the advice from licensed medical professionals, It does not diagnose, prescribe for, or treat any health conditions.
Products including but not limited to herbs, resins, and oils are for incense and curios purposes only. Products are not sold for medicinal use and are not to be used for such purposes. For medicinal purposes you are required to secure the external services of a licensed medical professional, Dusty Rose Essentials does not provide such a service and does not supply products to suit.