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Order Processing & Shipping

Order Processing Timeframes

UPDATE: 26/11/22 ROCHESTER IS RECOVERING FROM THE OCTOBER FLOODS

DRE WAS SIGNIFICANTLY IMPACTED BY THE FLOOD, THE SHOP IS CLOSED UNTIL FURTHER NOTICE WHILST REPAIRS ARE UNDERTAKEN. DRE IS WORKING FROM A TEMPORARY OFFICE SPACE DURING THIS TIME

ORDER PROCESSING WILL RESUME FROM MONDAY 28TH OF NOVEMBER AND WILL PROGRESS AS FAST AS HUMANLY POSSIBLE, PLEASE EXPECT POSSIBLE ORDER PROCESSING DELAYS IN EXCESS OF THE USUAL TIMEFREAMES.

THANK YOU FOR YOUR UNDERSTANDING. PLEASE SEE FACEBOOK FOR ANNOUNCEMENTS 

 

Standard Order Processing:

Up to 5 Business Days Post Order Date
Orders are processed Mon-Fri, excluding public holidays, and specifically outlined holiday break periods.
Orders may be processed sooner; however, please allow up to 5 business days post order date for ALL orders to be processed.   
Dusty processes all orders as fast as humanly possible.
Shipping Provider Delays: Providers may see delays within their services.  Dusty Rose Essentials is not liable for the delays of these services.
Covid-19: DRE is not liable for any delays caused by or in relation to Covid-19. If staff isolation is necessary then customers will be notified of a delay in order processing, and all impacted orders will be processed upon return. 
 Updates are regularly available via Facebook.

 

Shipping Guidelines 

Paid rates provided at the checkout are via Australia Post, the shipping rate is calculated via a live feed of rates directly from Australia Post's system to DRE.  

Free Shipping Australia Wide
Free Standard Shipping will be available as an option at the checkout during set shipping promotion periods. Free Standard Shipping is via a range of freight services selected by DRE at the time of booking. 
During these periods, the Free Shipping option will automatically show at the checkout once the current minimum spend has been met.  If you would prefer Express post or would like to add a signature on delivery, these options will still be present.

 

Signature On Delivery
Signature on Delivery is available as an option at the checkout. 

 

Tracking
 All orders are shipped with tracking. The tracking information is provided via email at the time of processing.
Please allow up to 48 hours for Australia Post, and up to 72 hours for alternative providers to update tracking advice within their system. Delays may occur.

 

Priority Order Processing
Priority Order Processing is available as an add-on option at the checkout when DRE is able to accommodate this service.
This service reduces the order processing timeframe to 2 business days post order date. Not including weekends or public holidays. The fee is charged as increased work hours are required to accommodate processing an order faster without impacting the processing timeframe of other orders. The fee does not contribute towards the free shipping threshold. Standard order processing is 5 business days post order date. This service includes the order processing timeframe only, freight providers' transit and delivery times are separate.

 

Transit Times (Australia)
Australia Post's transit times are generally 3 to 10 business days for standard post and 2 to 4 business days for express post.
Alternative freight services vary, their current transit times are displayed on their relevant websites and tracking portals.
Transit times are on top of order processing times and may vary during peak periods, state-specific, and or other events. DRE is not liable for freight provider delays.

 

 Unavailability Of Products
Dusty Rose Essentials operates both online and in-store. On the rare occurrence that a product is unavailable to fulfil an online order then that product value will be refunded.

 

Pre-Orders
All orders that include pre-order product(s) or a mix of pre-order and in-stock product(s) will be shipped once the pre-order product is received into stock and available for shipping. 

 

Packaging
If you would like to learn about the packaging used at DRE
please see "Taking Care Of Nature" . 

 

To Note
DRE may ship with an alternative provider to that selected at the time of ordering where freight providers are experiencing significant delays in parcel pick up, as these delays can significantly impact DRE's order processing operations and extend the deliverable date to customers to an unsatisfactory degree.  Under these circumstances, DRE will ship with Australia Post at no extra cost to the customer to ensure that the delivery process is as smooth as possible.

 
 
Disclaimer:
ALL products, sessions, classes, and services available at Dusty Rose Essentials are provided as and/or sold as curios only.
Dusty Rose Essentials and its staff are not liable for Guest Presenters, their actions, their products, or services.
Dusty Rose Essentials and its staff are not responsible for any misuse or outcome of any product, session, class, or service.
No guarantee is offered for any outcome or result from any product, session, class, or service available at Dusty Rose Essentials.
The information provided is for educational purposes only and accuracy is not guaranteed. It does not replace the advice from licensed medical professionals, It does not diagnose, prescribe for, or treat any health conditions. Products including but not limited to herbs, resins, and oils are for incense and curios purposes only. Products are not for consumption. Products are not sold for medicinal use and are not to be used for such purposes. For medicinal purposes you are required to secure the external services of a licensed medical professional, Dusty Rose Essentials does not provide such a service and does not supply products to suit.