Order Processing, Shipping & Contactless Delivery
Updated 10/02/2021 :
Due to a high volume of orders, order processing is currently
1 to 5 business days post order date.
Sendle & other courier delivery services are a booked collection service and are currently showing a delay in collecting parcels. If you would prefer that your order is in transit quickly after being processed, it is recommended to select Australia Post as your shipping option at the checkout. Dusty Rose Essentials is not liable for delays in parcel pick up or prolonged delivery times.
- Express Postage within Australia is via Australia Post.
- Courier Post & Parcel Post are via a selection of other domestic freight providers, selection depending on their areas of service. Australia Post may also be included. The provider is selected by DRE for best suitability at the time of booking the service.
- Sendle is via the provider of their selection at the time of booking.
- Fastway Couriers are now known as Aramex.
- All Parcels are tracked and tracking will be provided once available.
Australia Post: Please allow up to 48 hours for your tracking to be traceable. Shipping times are approximately 3 to 10 business days for standard post and 2 to 4 business days for express post from the time tracking information is traceable for your parcel to arrive within Australia. During periods of increased workload for delivery services these time-frames may vary.
Other Freight Service Providers: please allow 24 to 72 hours for your tracking to update from the time tracking information is received. These services are booked pick up services that aim to pick parcels up within 1 to 2 business days post booking.
International Postage is via Australia Posts international service and Sendle / Fastway International Service. As customs policies vary form country to country, please check and be aware of what the restrictions, Import fees / duties etc. are for your country before purchasing. Any fees must be paid by the recipient of the parcel. Dusty Rose Essentials will not be liable for any customs or import duties or any other fee applicable to your order.
**Delivery services may increase their pick up and delivery time-frames without warning where they are experiencing an increased workload. Dusty Rose Essentials is not liable for alterations external services make to the service that they offer.
** We may (without notice) ship with an alternative shipping company to the one selected at checkout. This may occur in order to avoid late delivery of orders if the selected company's parcel pick up service is significantly delayed or their current delivery time frames are significantly longer than expected. This will be at NO extra cost to our customers.
In Store Order Collection: In store collection of orders is currently unavailable.
Local Delivery: Contactless local delivery is available within 15km of Dusty Rose Essentials, Rochester VIC.
- Minimum product spend of $50 applies
- Delivery Fee of $5.00 per order applies.
- Delivering between 9 am to 6 pm weekly on Wednesdays only. Specific times within these hours can not be booked.
- Cut off for weekly delivery is 9 am on the Tuesday of each week.
- Where a customer is not home to receive the delivery, the order will be left in the location that the customer has specified and a photograph taken as proof of delivery. Once the order has been delivered Dusty Rose Essentials is no longer responsible for the safety of the order. It is up to the customer to ensure that the location specified is a location that is safe from theft and out of the weather.
Pre-Orders: All orders that include pre-order product(s) or a mix of pre-order and in stock product(s) will be shipped once the pre-order product is received into stock and available for shipping.
Poli Payments: If you have chosen to pay using direct deposit via Poli your order will be processed and shipped once the payment clears. When ordering please allow time for funds to clear.
If you would like to learn more about the packaging used please see "Taking Care Of Nature" in the "About Us" Section.
Disclaimer: ALL products available on this website are sold as curios only.
Dusty Rose Essentials is not responsible for any misuse or outcome of any product.
No guarantee is offered for any outcome or result from use of any product available on this website.
The information provided on this website is for educational purposes only and accuracy is not guaranteed. It does not replace the advice from licensed medical professionals, It does not diagnose, prescribe for or treat any health conditions.
Products including but not limited to herbs, resins and oils are for incense and curios purposes only. Products are not sold for medicinal use and are not to be used for such purpose. For medicinal purposes you are required to secure the external services of a licensed medical professional, Dusty Rose Essentials does not provide such a service and does not supply products to suit.