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FAQ's



1) When will my order be shipped?

Order processing (pick and pack for shipping) is currently up to 5 business days post order date (not including weekends, public holidays, or specifically outlined holiday break periods).
Tracking information will be emailed upon completion of this process.
Parcel collection timeframes vary between freight service providers, anywhere from 6 to 72 hours in standard times. In periods of heavy workloads this may be longer. 
 

2) My address is incorrect on my order, what can I do?

If you notice that your shipping address is incorrect on your order please contact DRE immediately. If your order is not yet processed the correct address can be added to your order. Unfortunately, changes can not be made once the order is processed for freight collection.


3) Does selecting express shipping also mean that my order will be processed faster?

In short, no.  Order Processing and Shipping are two separate operations, and they have separate timeframes. The shipping timeframe starts from the time that the freight provider has completed parcel collection. Depending on the provider, there may be some delays between collection and tracking updates within their system. 

4) I need my order quickly, can you help?

DRE may be able to accommodate rush orders, however, this depends on current order volume and onsite manufacturing tasks taking place at that time.
Priority Order Processing is available at the checkout when DRE is able to accommodate working longer hours in order to fast track the processing of an order, this service attracts a fee.
 

For all order and product related questions... messaging via Facebook will provide you with the quickest response times.